Shipping policy
Thank you for shopping with naynascouture.com. We strive to provide you with the best shopping experience and ensure that your order is delivered promptly and safely.
SHIPPING METHODS AND COSTS
We offer a range of shipping options to meet your needs. Shipping costs are calculated based on the destination, size, and weight of your order. You can view the available shipping methods and costs during the checkout process.
DELIVERY TIMES
Our delivery times vary depending on the shipping method selected and the destination of your order. Once your order is processed, you will receive a confirmation email with tracking information. Estimated delivery times are as follows:
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Overnight Shipping: 1 business day
Please note that delivery times are estimates and may vary due to external factors such as weather conditions, customs processing, and carrier delays.
ORDER PROCESSING
Orders are processed and shipped within 1-2 business days after payment is received. Orders placesd on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped.
TRACKING YOUR ORDER
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
SHIPPING RESTRICTIONS
We currently ship to a wide range of locations. However, there are some restrictions on shipping to certain countries and regions. If we are unable to ship to your location, you will be notified during the checkout process.
INTERNATIONAL SHIPPING
For international orders, additional duties, taxes, and tariffs may apply. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information on potential fees.
MISSING OR DAMAGED ITEMS
If your order is missing or you receive damaged items, please contact us at Info@naynascouture.com within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
ORDER CANCELLATION
You can cancel your order within 24 hours of placing it by contacting our team at Info@naynascouture.com. After 24 hours, the order may already be processed and shipped, in which case our Returns & Exchange policy will apply
CONTACT US
If you have any questions or need assistance with your order, please contact our customer service team at Info@naynascouture.com. We are here to help!